FAQ

Transport

For your ease Postage and Packing is included in the price of goods. We despatch within 3 working days, and where-ever possible on the same working day. Should there be a problem sending your goods we will notify firstly by email and then by telephone. To keep costs low we send by Royal Mail second class. This means goods should be with you within 2 days of despatch.

Please contact us if you have not received your goods after seven days.

Refund / Returns policy.

Should you have ordered by mistake or any goods are not suitable we will refund in full up to 28 days after purchase, the only exception to this is if you have paid by NoChex as they take a service charge for payment transaction. If you need to return the goods we will refund postage if goods are returned within 28 days of receipt.

What are the Meat and Animal Derivatives in your product?

Barker and Barker Ltd Guarantee the only meat and animal derivatives used are Liver and Haemoglobin. We source these from a trusted supplier and ensure that they are of the finest quality.

How long do the treats keep?

Treats that are stored correctly in an air dry container have a two year shelf life Are there any added colourings or E numbers? Barker and Barker treats contain no added nasties such as colourings or preservatives.

Will the treats go sticky in my pocket?

Barker and Barker treats only get sticky if they are wet.

How many treats can I give over a 24 hour period?

A guide to usage can be found on the label of each of the type of treats you purchase. This information is also shown against each product on the website.

Which treats can I give to my puppies?

The only treat that is inappropriate to be given whole to small breeds and small puppies is the Large Liver Treat, this treat contains 1500mg of powder compressed to make a large treat for big dogs, however the treat contains the same quality of product as the little liver treat so even the smallest dog can have this treat but it must be broken into small pieces.

Will it still reward the dog if I use a small piece of treat?

Barker and Barker Liver Treats use a Desiccated liver that has a strong meaty flavour, so even a small piece provides good reward, infact, we recommend that the Little Liver Treats are broken into as many as four pieces once a training period has commenced as you are then increasing your chances of getting the perfect behaviour you want without using too many treats, this is especially important when training puppies or CLICKER training.